Returns Policy
if upon receiving your order you no longer want the product(s) you have ordered, you may return it to our physical address within 7 days of delivery at y own expense. To be eligible for a return, your item must be in the same condition you received it, unopened or unused, and in its original packaging.
69 Plattekloof Road
Monte Vista, Cape Town, 7460
To start a return, you can contact us at info@naturalsbeauty.co.za Please include a copy of your receipt (or a note with your order #, name, email address, and phone number) and your reason for returning the product(s). If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
A refund takes up to 10 business days to be credited back to the original payment method. If you no longer has access to that payment method, then you need to contact the bank or agency for the original payment method to claim the funds after the refund is sent.
You can always contact us for any return questions at info@naturalsbeauty.co.za
Defective goods -
Please inspect your order upon reception and contact us within 7 days of delivery if the item is defective, or damaged or if you receive the wrong item, you can contact us so that we can evaluate the issue and make it right.
We will collect the product from you at no charge. Once we have inspected the product and validated your return, we will, at your choice, deliver the correct product to you as soon as possible or credit your account with the purchase price of the product within 10 days of the return (or refund you if that is your preference).
Non-returnable items -
Products must have been purchased directly from Us. We cannot accept returns of products purchased from other retail outlets. Please return those to the store where purchased.
Products must be returned within 7 days of delivery date.
We cannot accept returns or issue refunds on used products.
Original shipping and handling charges are non-refundable (if applicable).
Products specified as non-returnable or not for resale cannot be returned.
